Exhibit 12.5 The Following Questions Use the Information Below

question 58

Multiple Choice

Exhibit 12.5
The following questions use the information below.
The owner of Sal's Italian Restaurant wants to study the growth of his business using simulation. He is interested in simulating the number of customers and the amount ordered by customers each month. He currently serves 1000 customers per month and feels this can vary uniformly between a decrease of as much as 5% and an increase of up to 9%. The bill for each customer is a normally distributed random variable with a mean of $20 and a standard deviation of $5. The average order has been increasing steadily over the years and the owner expects the mean order will increase by 2% per month. You have created the following spreadsheet to simulate the problem.
-A balk refers to

• A) a customer who refuses to join the queue.
• B) a customer who refuses service by a specific server.
• C) a customer who joins the queue but leaves before service is complete.
• D) a customer who requires extra service time.

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Definitions:

True Purpose

The actual reason behind an action or an existence, not always visible or declared.

Psychology

The exploration and analysis of mental processes and actions, including both aware and unaware experiences and cognitive activities.

Function of Behavior

The reason or purpose behind a specific behavior, often understood in the context of what the behavior accomplishes for the individual.

Introspection

The examination of one’s own mental and emotional processes, reflecting on thoughts, feelings, and motives.