Exhibit 13 -Refer to Exhibit 13

question 18

Essay

Exhibit 13.3
The following questions refer to the information below.
A company has recorded the following customer inter-arrival times and service times for 10 customers at one of its single teller service lines.Assume the data are exponentially distributed and the 10 data points represent a reasonable sample.
All time in minutes
$$\begin{array} { r r r } \text { Customer } & \text { Inter-arrival } & \text { Service } \\\hline 1 & 11.08 & 2.20 \\2 & 2.50 & 2.50 \\3 & 6.00 & 1.10 \\4 & 5.75 & 14.50 \\5 & 8.50 & 2.00 \\6 & 4.15 & 2.70 \\7 & 15.50 & 5.00 \\8 & 13.00 & 8.50 \\9 & 10.50 & 5.00 \\10 & 6.00 & 1.50\end{array}$$
-Refer to Exhibit 13.3.What is the average number of customers in the service line?

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Definitions:

Leadership Positions

Roles within an organization or group that entail guiding, directing, or influencing others towards achieving common goals.

Diversity

The inclusion of individuals from various backgrounds, including race, gender, ethnicity, age, and sexual orientation, in a group or organization.

Global Leadership

The capability to influence individuals, groups, and organizations from diverse cultural and geographical backgrounds, driving towards collective goals on a global scale.

Participative Leadership

A leadership style where decision-making is shared among the group members, fostering collaboration and engagement.