Exhibit 13.6 The Following Questions Refer to the Information and Output Below

question 55

Short Answer

Exhibit 13.6
The following questions refer to the information and output below.
The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.6. Based on this report how much time do students spend getting help before they can resume work on their computers?

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Definitions:

Revenue Recognition

The accounting principle that dictates the specific conditions under which revenue is recognized and recorded.

Software Delivery

The process by which software products are provided to end-users, which can include physical distribution or digital download and installation.

Deposit Method

An accounting practice where revenue from a sale is not recognized until certain conditions are met, typically until all obligations regarding the sale are completed.

Deposit from Purchaser

An amount of money paid by a buyer to a seller to indicate the intention to complete the purchase transaction and secure the item or property being sold.