Exhibit 13.7 The Following Questions Refer to the Information and Output Below

question 4

Short Answer

Exhibit 13.7
The following questions refer to the information and output below.
A tax accountant has found that the time to serve a customer has a mean of 30 minutes (or 0.5 hours) and a standard deviation of 6 minutes (or 0.1 hours). Customer arrivals follow a Poisson distribution with an average of 60 minutes between arrivals. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.7. Based on this report what is the average number of customers waiting to be helped?

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Definitions:

Associations

The mental connections or relations between ideas, feelings, sensations, or memories.

Learned Helplessness

A condition in which an individual learns to feel helpless and passive in the face of aversive situations, due to a history of uncontrollable events.

Situational

Referring to or determined by environmental circumstances or conditions, often used in contexts discussing behavior or performance.

Personal

Pertaining to or affecting a particular person rather than anyone else, often with regard to individual privacy or personal identity.