Service Capacity Decisions Have All but One of the Following

question 12

Multiple Choice

Service capacity decisions have all but one of the following strategic characteristics:

• A) the decision to invest in capacity will attract competitors.
• B) financial investment in capacity must be balanced against the costs of lost sales.
• C) inadequate short-term capacity needs can generate customers for the competition.
• D) hostile customers can result from inadequate capacity following a marketing campaign.

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Definitions:

Attach

The process of adding or linking files, documents, or other items to an email, message, or digital document, facilitating the sharing of additional information.

File

A container in a computer system used to store data or information, identifiable by a unique name and possibly an extension indicating its type.

Email Address

A unique identifier for an email account that allows messages to be sent and received.

Signals

Signals are forms of communication or indicators that convey information, often used in electronics and communication systems to transmit data.