The Difference Between a Customer's ________ of a Service and the ________

question 22

Multiple Choice

The difference between a customer's ________ of a service and the ________ of the service delivered is called GAP 5.

• A) perceptions; perceptions
• B) perceptions; expectations
• C) expectations; perceptions
• D) expectations; expectations

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Definitions:

Types Of Paragraphs

Various forms of paragraphs based on purpose, such as descriptive, narrative, expository, and persuasive.

Readers' Expectations

The anticipations or beliefs about what will be encountered in a text, based on previous experiences and contextual clues.

Parallel

Parallel in computing refers to the simultaneous execution of multiple operations or processes.

Long Paragraph

A section of text consisting of multiple sentences that provide detailed information, explanation, or argument on a specific topic.