Planning, Control, and ___________ Are the Three-Component Cycle Required for ISO

question 5

Multiple Choice

Planning, control, and ___________ are the three-component cycle required for ISO 9000 implementation.

• A) Reporting
• B) Documentation
• C) Testing
• D) Budgeting

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Definitions:

Walter A. Shewhart

A pioneering figure in the field of quality control, known for developing the concepts of statistical process control and the control chart.

W. Edwards Deming

An American engineer, statistician, professor, author, lecturer, and consultant, known for his work in the field of quality management and the Deming Cycle (Plan-Do-Check-Act).

Kaoru Ishikawa

A pioneer of quality management processes in Japan and the developer of the cause-and-effect diagram, also known as the "Ishikawa" or "fishbone" diagram.

Therbligs

A set of fundamental motions or actions used in the study of motion economy within the workplace, developed by Frank Bunker Gilbreth and Lillian Moller Gilbreth.