Setting Goals and Standardizing Service Delivery Tasks Will Help Close

question 42

True/False

Setting goals and standardizing service delivery tasks will help close GAP 3, the service performance gap.

Identify characteristics of cost-leadership and differentiation strategies and how they target broad market segments.

Recognize cost focus and differentiation focus strategies and their targeting of specific market segments.

Discern between strategies based on the scope of competitive advantage and market targeting.

Analyze the importance of combining competitive scope with either a cost or differentiation emphasis.

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Definitions:

Mutually Exclusive

Describes a condition in probability and statistics where two events cannot occur at the same time; the occurrence of one event excludes the possibility of the other event occurring.

Disjunction

A logical operation expressing that at least one of the connected statements is true; often symbolized with "or" in formal logic.

Probability

An indicator of an event's occurrence probability, given as a value from 0 to 1.

Disjunction

A logical operation that forms a compound statement from two statements, true if at least one of the statements is true.