Which of the Following Is a Strategy for Closing the Gap

question 6

Multiple Choice

Which of the following is a strategy for closing the gap between customer expectations and management perceptions of customer's expectations (GAP 1) ?

• A) Standardization of service delivery.
• B) Improved market research.
• C) Employee empowerment.
• D) Investment in training.

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Definitions:

Energy Conformation

The arrangement of the atoms in a molecule that reflects a particular state of energy, particularly in a context where molecules may assume different shapes or orientations.

Stable Conformation

The most energetically favorable structure or arrangement of atoms in a molecule.

Bicyclic Alkane

A type of hydrocarbon that contains two connected rings in its structure.

Bridged Bicyclic

A compound featuring two ring structures connected by a bridge that includes atoms not part of the rings, leading to a three-dimensional structure.