In the Service Encounter Triad, the Potential Conflict Between the Service

question 7

True/False

In the service encounter triad, the potential conflict between the service organization and its contact personnel is one of efficiency vs. satisfaction.

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Definitions:

Negligence Per Se

A legal doctrine whereby an act is considered negligent because it violates a statute or regulation.

Heightened Duty

Refers to an increased level of obligation that a party must adhere to, often in fiduciary relationships or professions that demand a higher standard of care.

Standard Of Care

The level of carefulness and caution expected from someone who has a responsibility to act cautiously.

Negligence Case

A legal case involving a failure to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances, resulting in harm or damage.