The Most Important Attribute of Customer-Contact Personnel Is ________

question 2

Multiple Choice

The most important attribute of customer-contact personnel is ________.

• A) education
• B) sales related knowledge
• C) intelligence
• D) empathy for the customer

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Definitions:

Published

The process of making content available to the public, typically through books, journals, or online platforms.

Unstructured Interviews

A method of interviewing where questions are not prearranged, allowing for spontaneous and open-ended responses.

Open-ended Questions

Questions that allow respondents to answer in their own words, providing richer and more detailed information.

Formal

Pertaining to or following established conventions or rules, often used in the context of assessments or procedures.