In the Service Profit-Chain Model, Which One of the Following

question 1

Multiple Choice

In the service profit-chain model, which one of the following was not listed as a component of the internal service delivery system?

• A) Job design/decision-making latitude
• B) Selection and training
• C) Pay and compensation
• D) Information and communication

---

Definitions:

Bourgeoisie

a class of people in a capitalist society who own the means of production and thus have economic and social power over the working class or proletariat.

Analyzed authority

The process of examining and questioning the basis, nature, and effects of authority within various social structures and institutions.

Power

The faculty or proficiency to control or impact the actions of people or the development of circumstances.

Aboriginal self-government

The right and ability of Indigenous peoples to govern themselves, make decisions about their own affairs, and maintain their cultural practices and institutions.