Calculate the Defects Per Million Opportunities (DPMO) Given the Following

question 42

Multiple Choice

Calculate the defects per million opportunities (DPMO) given the following: Blake, owner of Blakester's T-shirt Shoppe, keeps track of customer complaints.For each T-shirt sold, there are four possible complaints: T-shirt shrinks, poor quality, design wears off, and doesn't fit right.Each week, Blake calculates the rate of T-shirt "defects" per total T-shirts sold, and then uses this information to determine his company's DPMO.During the past week, his company sold 1200 T-shirts.His company received 22 customer shrinkage complaints, 16 poor quality complaints, 12 design wears off complaints, 8 doesn't fit right complaints.
Calculate his firm's DPMO.

• A) 69,600
• B) 0.193
• C) 5.8 x 10^6
• D) 12,083

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Definitions:

Potential Markets

Markets that a company could enter or serve in the future based on its current capabilities, resources, and business strategy.

Phishing

A type of cyberattack in which attackers disguise themselves as trustworthy entities via electronic communication channels to fraudulently obtain sensitive information from individuals.