All of the Following Are Recommended for Designing and Implementing

question 38

Multiple Choice

All of the following are recommended for designing and implementing a successful CRM program EXCEPT:

• A) Support from the firm's top executives
• B) Expect employees to 'learn on the job' and adapt their way of working
• C) Knowledge of the tools available to aid in CRM
• D) Continuous awareness of customers' changing requirements

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Definitions:

Immature Visual Systems

A developmental phase where the visual apparatus of infants is not yet fully developed, affecting their ability to see clearly and process visual information completely.

Object Permanence

The understanding that objects continue to exist even when they cannot be seen, heard, or otherwise sensed.

Dishabituation

A renewal of response to a stimulus following a period of habituation, often due to the introduction of a novel stimulus.

Primary Circular Reaction

In Piaget’s theory, repeating an action that produced a chance event involving the infant’s body.