Customers of Companies That Use CRM Applications, Should Not Be

question 21

True/False

Customers of companies that use CRM applications, should not be concerned with their personal information becoming compromised or being shared with other companies, because of the law.

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Definitions:

Building Relationships

The process of developing connections with others based on trust, respect, and mutual understanding.

Leading Versus Doing

The distinction between guiding, directing, and motivating others to achieve a goal (leading) versus personally executing tasks and activities (doing).

Expectancy Theory

A psychological theory stating that an individual's motivation to engage in an activity is influenced by the expected outcome and the value of that outcome to the individual.

Expectancy

In psychology, a theory that explains the motivation behind choices, suggesting that people are motivated to act in a certain way because they expect their actions will lead to their desired goal.