Which of the Following Customer Service Elements Can Be Classified

question 45

Multiple Choice

Which of the following customer service elements can be classified as an example of posttransaction elements?

• A) Salesperson politeness
• B) Customer complaint resolution
• C) Customer service policies
• D) The company's choice of organizational structure

---

Definitions:

Accounting

The systematic process of recording, summarizing, and analyzing financial transactions of a business.

Loans and Receivables

Financial assets provided to another party with the expectation of receiving repayment plus interest over a set period of time.

IFRS

International Financial Reporting Standards, a set of accounting guidelines that govern how financial statements are prepared worldwide.

GAAP

GAAP stands for Generally Accepted Accounting Principles, which are a set of rules and standards used in financial reporting and accounting in the United States.