When Motorola Wanted to Reduce the Time Between Receipt and Delivery

question 194

Short Answer

When Motorola wanted to reduce the time between receipt and delivery of a customer's order for cellular phones, it studied Domino's Pizza procedures for delivery cycles. This is an example of
quality/cost studies.
benchmarking.
quality reliability analysis.
performance quality analysis.
competitive product analysis.

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Definitions:

Statement Of Cash Flows

A financial report that provides a summary of a company's cash inflows and outflows over a specified period, showing how well it manages its cash position.

Operating Segment

A component of a company that engages in business activities from which it may earn revenues and incur expenses, and about which separate financial information is available.

Reportable Segment

A component of an enterprise that is distinguished by business activities, geographical areas, or products and services, requiring separate financial disclosure under accounting standards.

Revenue

The total income generated by a company from its normal business operations, before any expenses are deducted.