When Caterpillar Financial Services Changed the Whole Payments and Financing

question 27

Short Answer

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment, retraining employees, and connecting customers to the company's database, this was an example of
business process re-engineering.
ISO 9000.
getting close to the customer.
back to basics.
six sigma.

---

Definitions:

Trait Factor

An element or characteristic that is considered to be a part of an individual's personality or aptitude profile.

Big Five

A model in psychology that outlines five broad dimensions of personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Trait Domains

Trait domains refer to broad categories used in psychology to describe and classify individual differences in personality, such as those outlined in the Big Five personality traits.

Essential Questions

Fundamental, thought-provoking questions that drive the quest for knowledge and understanding in various disciplines.