When Caterpillar Financial Services Changed the Whole Payments and Financing

question 27

Short Answer

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment, retraining employees, and connecting customers to the company's database, this was an example of
business process re-engineering.
ISO 9000.
getting close to the customer.
back to basics.
six sigma.

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Definitions:

Privileging Accounts

The practice of giving priority or special value to certain interpretations or narratives over others.

Women's Standpoint

A perspective or view that emphasizes the unique experiences and social position of women in analyzing social and political life.

Patriarchal Oppression

A system of social structures and practices in which men dominate, oppress, and exploit women.

Feminist Sociology of Knowledge

A branch of sociology that examines how knowledge and truths are influenced by gender biases and explores ways to eliminate gender bias in knowledge production.