When UPS Asked Customers How the Company Could Improve Its

question 212

Short Answer

When UPS asked customers how the company could improve its service, UPS was using
video mining.
observation.
experimentation.
focus groups.
surveys.

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Definitions:

Antisocial Personality Disorder

A mental health disorder characterized by a long-term pattern of disregarding or violating the rights of others, without remorse.

Lack Of Guilt Feelings

A psychological state where an individual does not feel remorse or guilt for actions that would typically elicit such emotions.

Autonomic Nervous System

The autonomic nervous system is a control system that acts largely unconsciously, regulating bodily functions such as heart rate, digestion, and respiratory rate.

Disruptions In Consciousness

Disturbances or changes in the normal state of awareness, including phenomena such as dissociation, hypnosis, and coma.