TABLE 7-5 The Manager of the Customer Service Division of a Major

question 115

Multiple Choice

TABLE 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-5, the manager decides to ask a sample of customers, who have bought a videocassette recorder made by the company and filed a complaint over the past year, to fill in a survey about whether they are satisfied with the product. This method will most likely suffer from

• A) non-probability sampling.
• B) coverage error.
• C) measurement error.
• D) non-response error.

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Definitions:

Compressed Workweek

A work schedule arrangement that allows employees to work the standard hours in fewer than the traditional number of workdays.

Flexible Work Arrangements

Work options that permit flexibility in terms of “where” and/or “when” work is completed.

Compressed Workweek

An alternate work arrangement where a standard workweek is condensed into fewer days than the typical five, often involving longer individual work days.

Flexible Work Arrangements

Work schedules that allow employees to adjust their working hours and locations to better fit personal needs while still meeting their job responsibilities.