TABLE 7-5 The Manager of the Customer Service Division of a Major

question 42

Multiple Choice

TABLE 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-5, if a customer survey questionnaire is included in all the videocassette recorders made and sold by the company over the past 12 months, this method of collecting data will most like suffer from

• A) nonresponse error.
• B) nonprobability sampling.
• C) measurement error.
• D) coverage error.

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Definitions:

80 PLUS Silver

A certification indicating a power supply's energy efficiency of at least 85% at 20% and 100% loads and 88% efficiency at a 50% load, reducing energy waste.

Energy Efficiency

The goal of reducing the amount of energy required to provide products and services, often to conserve resources and reduce carbon footprints.

Additional Cooling Devices

External or supplementary cooling systems added to a computer to enhance the existing cooling performance.

Keyboard Cover

A protective overlay placed over a keyboard to shield it from dust, spills, and wear.