TABLE 16-3
the Following Table Contains the Number of Complaints

question 171

Multiple Choice

TABLE 16-3
The following table contains the number of complaints received in a department store for the first 6 months of last year.
$$\begin{array} { l c } \text { Month } & \text { Complaints } \\\text { January } & 36 \\\text { February } & 45 \\\text { March } & 81 \\\text { April } & 90 \\\text { May } & 108 \\\text { June } & 144\end{array}$$
-Referring to Table 16-3, if this series is smoothed using exponential smoothing with a smoothing constant of 1/3, what would be the second term?

• A) 42
• B) 39
• C) 45
• D) 53

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Definitions:

Outsourcing

The business practice of hiring a party outside a company to perform services or create goods that traditionally were performed in-house by the company's own employees and staff.

Distribution

The process of taking goods from production to consumption.

Production to Consumption

The process that encompasses all stages from the creation of goods and services to their final use by consumers.

Standardization

The process of implementing and developing technical standards to ensure consistency and compatibility of products and services.