TABLE 16-3
the Following Table Contains the Number of Complaints

question 21

Multiple Choice

TABLE 16-3
The following table contains the number of complaints received in a department store for the first 6 months of last year.
$$\begin{array} { l c } \text { Month } & \text { Complaints } \\\text { January } & 36 \\\text { February } & 45 \\\text { March } & 81 \\\text { April } & 90 \\\text { May } & 108 \\\text { June } & 144\end{array}$$
-Referring to Table 16-3, if a three-term moving average is used to smooth this series, what would be the second calculated term?

• A) 72
• B) 36
• C) 40.5
• D) 54

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Definitions:

Human Resource Plans

Strategic documents that outline an organization's approach to managing its workforce, including recruitment, training, development, and retention strategies.

Operational Plans

Detailed, short-term plans that outline how to achieve tactical objectives and daily operations of an organization.

Financial Plans

Detailed strategies outlining the allocation and management of funds to achieve specific financial goals or objectives.

Scenario Planning

A strategic planning method that organizations use to envision and develop strategies for multiple future scenarios.