TABLE 14-16
the Superintendent of a School District Wanted to Predict

question 249

True/False

TABLE 14-16
The superintendent of a school district wanted to predict the percentage of students passing a sixth-grade proficiency test. She obtained the data on percentage of students passing the proficiency test (% Passing), daily average of the percentage of students attending class (% Attendance), average teacher salary in dollars (Salaries), and instructional spending per pupil in dollars (Spending) of 47 schools in the state.
Following is the multiple regression output with Y = % Passing as the dependent variable, X₁ = % Attendance, X₂ = Salaries and
X₃ = Spending:
$\begin{array}{lr}\hline\text {Regression Statistics } \\\hline \text {Multiple R }& 0.7930 \\\text {R Square} & 0.6288 \\\text {Adjusted R Square} & 0.6029 \\\text {Standard Error }& 10.4570 \\\text {Observations }& 47 \\\hline\end{array}$


ANOVA
$\begin{array}{lccccc}\hline &\text { d f } &\text { SS }& \text { MS }& \text { F } & \text { Significance F} \\\hline \text { Regression }& 3 & 7965.08 & 2655.03 & 24.2802 & 2.3853 \mathrm{E}-09 \\\text { Residual} & 43 & 4702.02 & 109.35 & & \\\text { Total }& 46 & 12667.11 & & & \\\hline\end{array}$

$\begin{array}{lrrrrrr}\hline &\text { Coeffs} & \text { Stnd Err} &\text { t Stat} &\text { p -value }&\text { Lower 95\%} \text { Upper 95\%} \\\hline\text { Intercept }& -753.4225 & 101.1149 & -7.4511 & 2.88 \mathrm{E}-09 & -957.3401 & -549.5050 \\\%\text { Attend }& 8.5014 & 1.0771 & 7.8929 & 6.73 \mathrm{E}-10 & 6.3292 & 10.6735 \\\text { Salary} & 6.85 \mathrm{E}-07 & 0.0006 & 0.0011 & 0.9991 & -0.0013 & 0.0013 \\\text { Spending }& 0.0060 & 0.0046 & 1.2879 & 0.2047 & -0.0034 & 0.0153 \\\hline\end{array}$

-Referring to Table 14-16, the alternative hypothesis H1 : At least one of þj × 0 for j = 1, 2, 3 implies that percentage of students passing the proficiency test is affected by all of the explanatory variables.

Understand the significance and components of the order cycle in providing quality customer service.

Recognize the primary goals of superior customer service, including increasing brand recognition and customer satisfaction.

Comprehend the importance of transparency in corporate practices for trust-building with customers.

Comprehend the measures of customer service success, including fill rates and on-time delivery.