If the Average Service Rate Is 12 Minutes Per Customer

question 31

Multiple Choice

If the average service rate is 12 minutes per customer, and assuming the negative exponential distribution is used to describe the randomness of the service time distribution, then determine the probability that the service time will be less than or equal to 10 minutes.

• A) 0.000
• B) 0.565
• C) 0.283
• D) 0.624

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Definitions:

Task Inventory Analysis

An organization-specific list of tasks and their descriptions used as a basis to identify components of jobs.

Job Analysis

The process of gathering, documenting, and analyzing information about a job’s requirements and responsibilities.

HRM Functions

The various tasks and responsibilities carried out by the Human Resource Management department, including recruiting, training, and employee welfare.

Responsibilities

Duties and tasks that an individual or organization is expected to carry out or oversee.