World-Class Performance Measures Can Be Used in Different Functional Areas

question 3

Multiple Choice

World-class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products and services, and increase customer satisfaction by providing measures in which of the following capability area(s) ?

• A) Quality
• B) Cost
• C) Customer Service
• D) All of the above

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Definitions:

Acquitted

A legal judgment that a person charged with a crime is not guilty of the charged offense.

Corporate Criminal Liability

The legal principle holding companies and their executives criminally accountable for their actions.

Mens Rea

The mental state of intent to commit a crime, a key element required to establish guilt in criminal proceedings.

Respondeat Superior

A legal doctrine making an employer (or master) liable for the torts of an employee (servant) that are committed within the scope of the employee’s employment.