A Customer Who Enters the Waiting Line but Leaves the System

question 56

Multiple Choice

A customer who enters the waiting line but leaves the system prior to receiving service is said to have:

• A) Balked
• B) Reneged
• C) Stalled
• D) Disposed

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Definitions:

Eidetic Images

Images retained in the mind that are unusually vivid and detailed, almost like a photograph.

Flashbulb Memories

Vivid, detailed memories of significant or shocking events that feel as though they were imprinted onto the brain.

Elaborative Rehearsals

A memory technique that involves thinking about the meaning of the term to be remembered, as opposed to simply repeating the word to yourself.

Eyewitness Images

Visual memories or representations of events or people witnessed firsthand, often used in legal settings.