The Dimension of Service Quality Concerned with Using Knowledgeable,competent,courteous Employees

question 34

Multiple Choice

The dimension of service quality concerned with using knowledgeable,competent,courteous employees who convey trust and confidence to customers is referred to as:

• A)​Reliability
• B)​Responsiveness
• C)​Reasonability
• D)​Assurance

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Definitions:

Trait Of Effective Listening

The characteristic of actively and attentively absorbing information presented by others, showing engagement and understanding.

Paraphrasing

The restating of text or speech using different words, often to clarify meaning or show understanding.

Finding Areas Of Interest

The process of identifying topics, activities, or fields that capture one's curiosity or passion, often a critical step in career and personal development.

Selective Listening

The process where a listener pays attention only to information that aligns with their interests or beliefs, ignoring other information.