The Quality Assurance Department of a Large Urban Hospital Is

question 180

Short Answer

The Quality Assurance Department of a large urban hospital is attempting to monitor and evaluate patient satisfaction with hospital services.Prior to discharge,a random sample of patients is asked to fill out a questionnaire to rate such services as medical care,nursing,therapy,laboratory,food,and cleaning.The Quality Assurance Department prepares weekly reports that are presented at the Board of Directors meetings and extraordinary/atypical ratings are easy to flag.Values computed from the sample results each week are called .

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Definitions:

Macrosystem

The outermost layer in ecological systems theory, encompassing cultural values, laws, customs, and resources that influence an individual's development.

Chronosystem

In the ecological systems theory, the chronosystem represents the dimension of time, including life transitions and environmental events, influencing the individual's development.

Intimacy

The state of having a close, personal, and usually affectionate or loving relationship with someone.

Communication

The process of conveying information and meaning between or among individuals through verbal, non-verbal, written, or visual channels.