Which of the Following Identifies the Key Customers, Determines Their

question 15

Multiple Choice

Which of the following identifies the key customers, determines their needs, and then develops products and/or services to meet those needs?

• A) Collaborative Management
• B) Customer Relationship Management
• C) Product Development and Commercialization
• D) Demand Management

---

Definitions:

Spongy Bone

Also known as cancellous or trabecular bone, it is less dense than compact bone, containing large spaces that give it a porous appearance.

Osteoblasts

Cells in the body responsible for the synthesis and mineralization of bone during both initial bone formation and later bone remodeling.

Sweat Gland

Specialized glands in the skin of mammals that produce sweat, a fluid consisting of water and salts, which helps in thermoregulation.

Calcium Ions

Charged calcium particles (Ca2+) that play critical roles in biological processes, including muscle contraction, neurotransmitter release, and cell signaling.