Briefly, Explain Why Understanding the End Customer Is Important to All

question 28

Essay

Briefly, explain why understanding the end customer is important to all supply chain parties in developing an effective performance measurement system.

---

Definitions:

Big Five

A psychological theory describing five core dimensions of human personality: Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism.

Conscientiousness

A personality trait characterized by diligence, carefulness, and a high level of responsibility.

Extraversion

A feature marked by an inclination towards being sociable, lively, and engaging.

Unsafe Behaviours

Actions or practices by individuals that increase the risk of accidents or harm to themselves or others in the workplace.