What If the GM Satisfaction Rate Is Raised Further to 90

question 54

Essay

What if the GM satisfaction rate is raised further to 90%. What would the customer NPV be in that case?

---

Definitions:

Stock Dividend

A payment made by a corporation to its shareholders in the form of additional shares, rather than cash.

Uncollectible Receivable

A debt owed to a company that is considered unlikely to be paid by the debtor, classified as a loss.

Working Capital

Current assets minus current liabilities, representing the short-term liquidity and operational efficiency of a business.

Raw Materials

Any materials that go into the final product.