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What factors should you consider when refusing a customer's request?
Karl Marx
A 19th-century philosopher, economist, and political theorist known for his critical theories about capitalism and his advocacy for socialism and communism.
Protestant Ethic
A concept that emphasizes hard work, discipline, and frugality as a result of one's faith, particularly within Protestantism, which has been linked to the development of capitalism.
Max Weber
A German sociologist, economist, and political scientist known for his theories on bureaucracy, social stratification, and the sociology of religion, contributing significantly to the development of social science.
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