Which of the Following Is NOT a Guideline for Responding

question 90

Multiple Choice

Which of the following is NOT a guideline for responding to negative online reviews?​

• A) ​Avoid addressing negative aspects.
• B) ​Show appreciation for the feedback.
• C) ​Reinforce positive aspects of the feedback.
• D) ​Invite the customer to experience your product or service again.

---

Definitions:

Heuristics

Strategies for simplifying decision-making.

Complex Situations

Scenarios where multiple factors interact in intricate and sometimes unpredictable ways, often making problem-solving or decision-making challenging.

Ambiguous Situations

Circumstances or scenarios where information is incomplete, unclear, or subject to more than one interpretation.

Ethics Check

A process of evaluating decisions and actions based on moral principles to ensure they adhere to established ethical standards.