When Responding to Customer Comments Online, a Company Should

question 82

Multiple Choice

When responding to customer comments online, a company should

• A) reply with witty sarcasm to belittling comments or posts.
• B) reply with factual information to unhappy customers.
• C) not reply to neutral posts or comments.
• D) reply to every positive customer statement.
• E) reply with emotional language to show concern.

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Definitions:

Defendant

The entity being sued in legal proceedings within a courtroom.

Cross-examination

The questioning of a witness by the opposing side in a trial, following the initial examination (direct examination) by the side that called the witness.

Witness's Credibility

Refers to the believability of a witness based on their honesty, reliability, and consistency in testimony.

Appellate Court

A higher court that reviews the decisions of lower courts to ensure that the law was applied correctly and justice was served.