Which of the Following Is Not an Example of Good

question 84

Multiple Choice

Which of the following is not an example of good telephone technique?

• A) Answer all calls by the second or third ring.
• B) If a caller asks a question you can't answer, end the call politely.
• C) Give the caller your full attention.
• D) Ask before you put someone on hold, allowing time for a response.
• E) Use the other person's name to personalize the conversation.

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Definitions:

Self-perception Theory

A theory suggesting individuals infer their own attitudes and emotions by observing their own behavior and the context in which it occurs.

Locus Of Control

A psychological concept that refers to how strongly individuals believe they have control over the situations and experiences that affect their lives.

Overjustification Effect

The phenomenon where offering external incentives for an already internally rewarding behavior can lead to a reduction in intrinsic motivation.

Performance Goals

Objectives set by individuals or groups that focus on achieving specific standards or outcomes, often in a competitive context.