When Customers Are Listened to Online, They Are More Likely

question 38

True/False

When customers are listened to online, they are more likely to contribute to company social media sites.

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Definitions:

Overcome Anxiety

Strategies or practices aimed at reducing feelings of worry, nervousness, or unease about something with an uncertain outcome.

Backchannel

A secondary or covert route of communication used for private conversations or exchanges during a primary communication event.

Risks And Rewards

Risks and rewards are the potential negative and positive outcomes respectively, associated with taking a certain action or decision.

Backchannel

Nonverbal or verbal signals used by listeners to indicate understanding, engagement, or agreement with the speaker.