You Can Convey a Positive, Professional Image on the Phone

question 76

Multiple Choice

You can convey a positive, professional image on the phone by

• A) eating a quick snack to keep up your blood sugar.
• B) putting the caller on hold if you get another call.
• C) using your natural voice, but making sure you don't sound bored.
• D) using your time efficiently by keeping your email on the screen.
• E) using frowns and eye rolling to let off steam when annoyed.

---

Definitions:

Industrial Union

Labor union whose members are linked by their work in a particular industry.

Craft Union

A labor union of workers who practice the same craft or trade.

Apprenticeships

Training programs that combine on-the-job training with classroom instruction, typically in a trade or profession, under the guidance of skilled workers.

Unions

Organizations that represent the collective interests of workers in negotiations with employers about wages, working conditions, benefits, and other aspects of employment.