Which of the Following Is Not a True Statement About

question 48

Multiple Choice

Which of the following is not a true statement about using social media to build business relationships?

• A) Social media allows companies to build meaningful relationships with customers.
• B) Capitalizing on these technologies means listening to customers.
• C) Effective companies may use technology to explain a business practice or clarify a service they provide.
• D) Social media allow companies to build meaningful relationships with employees online.
• E) Effective companies may use technology to identify difficult customers to shame into better behavior.

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Definitions:

Managers' Attitude

The predispositions or tendencies managers have towards people, situations, or themselves, affecting decision-making and leadership styles.

Grapevine

Informal and unofficial communication channels within an organization or group.

Interpersonal Relations

The interactions and relationships that occur between individuals in a social or professional setting.

Feedback

The information given to a person or system about their performance or behavior, intended to guide future improvements or adjustments.