A Common Characteristic of Service Jobs Is That They ________

question 82

Multiple Choice

A common characteristic of service jobs is that they ________.

• A) need substantial interaction with an organization's customers
• B) offer much higher pay in comparison with other non-service jobs
• C) have fewer working hours than other jobs
• D) require very little job knowledge compared to other jobs
• E) provide more perks and benefits to employees

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Definitions:

Valenced Reactions

Emotional responses or judgments that have a positive, negative, or neutral charge or value, often triggered by specific events or stimuli.

Evaluations

Systematic assessments of the value, quality, or performance of an individual, object, or concept, often based on criteria or standards.

Arousal

is a state of heightened physiological activity, involving the nervous system, with various potential causes from excitement to fear.

Product Involvement

The level of a consumer's interest in and emotional attachment to a product, affecting their purchasing decisions and loyalty.