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Zach Is a Pharmaceutical Sales Representative and Must Put on a Smile

question 72

Essay

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor exerted by Zach. Explain the significance of the emotional intelligence demanded of Zach in order to be successful, and describe how he applies his emotions and moods in his job.


Definitions:

Nervous Breakdown

A colloquial term for a stressful situation in which someone becomes temporarily unable to function normally in day-to-day life.

Clinical Syndrome

A combination of symptoms and signs that together represent a disease or disorder.

DSM

The Diagnostic and Statistical Manual of Mental Disorders, a handbook used by healthcare professionals as the authoritative guide to the diagnosis of mental disorders.

Emil Kraepelin

A German psychiatrist who made significant contributions to the classification of mental disorders and is considered a founding figure of modern psychiatry.

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