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Explain and Provide a Workplace Example for Each of the Following

question 11

Essay

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and nonverbal communication in lateral flowing direction.


Definitions:

Business Intelligence

A broad category of applications, technologies, and processes for gathering, storing, accessing, and analyzing data to help business users make more informed decisions.

CRM Systems

Software applications designed to help organizations manage their customer data, support sales management, and facilitate customer interaction, enhancing customer satisfaction and retention.

External Vendor

A third-party entity that provides goods or services to another organization under terms specified in a contract.

CRM System

A Customer Relationship Management (CRM) system is a technology for managing all your company's relationships and interactions with current and potential customers.

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