Maura Ruiz Has Been Working in the E-Learning Industry for Over

question 28

Multiple Choice

Maura Ruiz has been working in the e-learning industry for over eight years. She is aware of the fact that in this industry, once an employee has learned his or her job, the work becomes fairly automatic and competence can be achieved rapidly. She has been noticing how in her team, this competence has come along with a lot of complacency; the employees, though able, are unwilling to work hard. According to the situational leadership theory, to rectify this situation, Maura would benefit the most if she uses the ________ style of leadership.

• A) task-oriented
• B) production-oriented
• C) participative
• D) directive
• E) autocratic

---

Definitions:

Buying Center

A group of individuals within an organization who are involved in the process of making purchasing decisions.

IT Managers

Professionals responsible for overseeing and managing the information technology (IT) needs and infrastructure within an organization.

Influencers

Individuals who have the power to affect purchasing decisions of others because of their authority, knowledge, position, or relationship with their audience.

Influencers

Individuals who have the power to affect the purchase decisions of others because of their authority, knowledge, position, or relationship with their audience.