You Are Charged with Developing a New Nursing Curriculum and Are

question 17

Multiple Choice

You are charged with developing a new nursing curriculum and are committed to developing a curriculum that reflects the needs of the profession and of the workplace.To address deficits that may already be present in nursing curricula related to the workplace,you include more content and skills development related to:

• A)Therapeutic communication with patients.
• B)Effective communication in the workplace.
• C)Increased emphasis on sender-receiver dyads.
• D)Generational differences in communication.

---

Definitions:

Frontline Employees

Workers who interact directly with customers, playing a crucial role in customer service and satisfaction.

Service Quality

The measure of how well a delivered service matches customers' expectations and the perception of the service's excellence or superiority.

Emotional Support

Assistance provided through understanding, empathy, and solidarity to help someone cope with their emotional or psychological challenges.

Verbal Abuse

The use of words to cause harm to the person being spoken to, including insults, threats, or other aggressively harmful language.