The Nurse Manager Analyzes the Data from the Patient Satisfaction

question 3

Multiple Choice

The nurse manager analyzes the data from the patient satisfaction surveys.What can a nurse manager do to strengthen service recovery and improve consumer relationships?

• A)Post comparisons of patient satisfaction scores with those of other units on a monthly basis.
• B)Involve the staff in resolving consumer issues quickly and effectively.
• C)Ensure that staff members apologize to patients when they complain about services.
• D)Ask that patients with complaints about services place them in a written format.

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Definitions:

Organic Product

A compound or material derived from living organisms or containing carbon atoms.

Structure

Describes the arrangement or organization of atoms within molecules.

Ketone Reduction

A chemical reaction wherein a ketone is reduced to an alcohol, frequently involving the use of a reducing agent.

NaBH4

Sodium borohydride, a reducing agent commonly used in organic chemistry to reduce ketones and aldehydes to alcohols.