The Nurse Manager Analyzes the Data from the Patient Satisfaction

question 3

Multiple Choice

The nurse manager analyzes the data from the patient satisfaction surveys.What can a nurse manager do to strengthen service recovery and improve consumer relationships?

• A)Post comparisons of patient satisfaction scores with those of other units on a monthly basis.
• B)Involve the staff in resolving consumer issues quickly and effectively.
• C)Ensure that staff members apologize to patients when they complain about services.
• D)Ask that patients with complaints about services place them in a written format.

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Definitions:

Mental Health

A state of well-being in which an individual realizes their own abilities, can cope with the normal stresses of life, work productively, and is able to make a contribution to their community.

Registration Process

The series of steps required to officially sign up or enroll in an event, institution, or system.

Mediation Services

Professional services offered to resolve disputes between parties through the intervention of a neutral third-party mediator.

Campus Overcrowded

A situation where the number of students or individuals on a university or college campus exceeds the available space and resources.