Enid Works as a Customer Service Agent at Clarence Fashion

question 3

Multiple Choice

Enid works as a customer service agent at Clarence Fashion Apparel,a New York based women's fashion apparel and accessories store.She is often late to work,is reluctant to offer assistance to customers,and has had low performance levels for the past six months.Enid is hostile toward the other customer service agents at the shop,and does not attend any of the team activities.She is most likely to be a ________.

• A) nonparticpator
• B) task-specialist
• C) socioemotional contributor
• D) groupthink employee
• E) dual-role contributor

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Definitions:

Client-Centered Therapy

A psychotherapeutic approach developed by Carl Rogers that emphasizes providing a supportive emotional environment where clients can express themselves freely.

Confirmation Bias

The predisposition to choose, interpret, esteem, and keep in mind evidence in a fashion that reinforces already held beliefs or propositions.

Illusory Correlation

The perception of a relationship between two variables when no such relationship exists.

EMDR

Eye Movement Desensitization and Reprocessing, a psychotherapy treatment designed to alleviate the distress associated with traumatic memories.