The Manager of the Customer Service Division of a Major

question 78

Multiple Choice

The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.Which of the following will be a good frame for drawing a sample?

• A)Telephone directory.
• B)Voting registry.
• C)The list of customers who returned the registration card.
• D)A list of potential customers purchased from a database marketing company.

---

Definitions:

Mediation

An alternative method of resolving disputes where an impartial third party aids those in disagreement to come to a consensus that is agreeable to all involved.

Picket Line

A boundary established by striking workers outside an employer's premises, meant to discourage others from entering the site during a strike.

Discharged Workers

Employees who have been terminated from their job by their employer.

Employer Initiative

Actions initiated by employers to improve workplace conditions, productivity, or relations with employees, often including innovative practices and policies.