SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 128

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the smallest level of significance at which the null hypothesis will still not be rejected?

• A)0.05
• B)0.10
• C)0.3625
• D)0.7250

---

Definitions:

Invoices

Documents issued by a seller to a buyer, detailing a transaction and requesting payment.

Terms

Conditions and stipulations under which agreements or contracts are made, including payment deadlines, interest rates, and duties of each party.

Invoices

A document sent by a seller to a buyer, detailing the products or services provided, their prices, and the total amount owed.

Trade Discount

A reduction in the listed price of goods or services, usually offered to members of the same trade or business sector.