SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 127

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,suppose α = 0.10.Which of the following represents the correct conclusion?

• A)There is not enough evidence of a difference in the mean amounts of time between the two hotels.
• B)There is enough evidence of a difference in the mean amounts of time between the two hotels.
• C)There is not enough evidence that the mean amounts of time for the two hotels are the same.
• D)There is enough evidence that the mean amounts of time for the two hotels are the same.

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Definitions:

Experimental

Pertains to a trial or preliminary experiment method used to explore the validity of a hypothesis or understand cause-and-effect relationships.

Naturalistic Observation

A research method in which subjects are observed in their natural environment without intervention from the researchers.

Naturalistic Environment

A setting that closely mimics the real-world or natural conditions in which behaviors or phenomena occur.

Laws Of Behavior

Fundamental principles that describe how behaviors are learned and exhibited by individuals, often studied in psychology and behavioral science.